Shipping policy
Shipping Policy
Thank you for visiting and shopping at Mount Haven Pet Supplies! We ship all of our orders directly from our manufacturing and fulfillment warehouses to pass the absolute best quality and pricing on to you.
Shipment Processing Time
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout:
Shipping charges for your order will be calculated and displayed at checkout:
- Standard Shipping ($8.00): 8–15 business days for delivery.
- Priority Shipping ($15.00): 5–10 business days for delivery.
- Free Standard Shipping: Available for all domestic USA orders over $70.00.
Please note: Delivery delays can occasionally occur due to customs processing or carrier delays beyond our control.
Tracking Your Order
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24–48 hours.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24–48 hours.
Customs, Duties, and Taxes
Mount Haven Pet Supplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Mount Haven Pet Supplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).